Refund & Returns Policy

Nexio Pro subscription

Every plan starts with a 30-day free trial. Cancel any time before the trial ends and you won't be charged — manage it yourself from Settings → Billing. After the trial, Nexio Pro is $14.99/month and you can cancel whenever you like; you keep access through the end of the period you've already paid for. Monthly charges already billed are non-refundable, but cancelling stops all future charges immediately.

Physical cards

Before we ship it —you can cancel a card order for a full refund any time while it's still processing, right from Settings → Billing. No questions asked.

Classic cards —if something's not right, return an undamaged card within 30 days of delivery for a refund. Return shipping is the buyer's responsibility.

Engraved cards —because these are laser-etched to order, they can't be returned once they enter production. You can still cancel for a full refund before then. If an engraved card arrives defective or damaged, we'll replace it free.

Damaged or defective items

Any card that arrives damaged or doesn't work is replaced free of charge — just report it and we'll sort it out.

How to reach us

Use “Something wrong with your order?” in Settings → Billing, or email hello@nexio.bz. We typically reply within 2 business days.